IBS Software Takes Lufthansa Cargo Handling to the Cloud

IBS Software,a leading SaaS solutions provider to the global travel industry, has signed a five-year contract with Lufthansa Cargo AG (LCAG), to take full ownership of the hosting and maintenance of Lufthansa Cargo’s iCAPcargo handling application platform, which is powered by IBS Software’s iCargo cargo management platform. 
Lufthansa Cargo’s decision to move to IBS Software’s SaaS hosting platform is part of its long-term objective to focus on its core cargo business without compromising on IT operations.As part of the decision-making process, Lufthansa Cargo evaluated the capabilities of global hosting service providers on critical areas including application availability, security regulatory and data privacy.

Lufthansa Cargo stands to benefit from IBS Software’s industry-first ”zero outage” capability for its SaaS offering. With zero outage capability, planned maintenance is completed with absolutely no outage to the business IT system – one of the major benefits for Lufthansa Cargo.This unique capability results in operational stability, which is essential to fulfill the customer promise and to provide effective and seamless cargo handling operations around the clock across all timezones without any service disruptions.

Lufthansa Cargo will also benefit from superior and faster application performance of highly complex cargo business functions and processes. As an example, LufthansaCargo processes one million messages per day. Each message will now be processed noticeably faster than before inless than one second on the IBS Software SaaS platform.

Initial performance of the system, which operates from IBS Software’s new data centre in Frankfurt, has shown that the SaaS service has exceeded the benchmarks in all parameters set by Lufthansa Cargo, with 100% SLA compliance.

Lufthansa Cargo CIO Dr. Jochen Göttelmann said, “IBS Software has consistently delivered beyond expectations throughout our relationship that started with the iCAP implementation. They have demonstrated their capability to take on the established leaders in application hosting and offer a true SaaS provisioning that helps us to focus on our core competencies. We greatly value the responsibility and commitment that IBS Software brings to the table.”

“IBS Software is thrilled to signup Lufthansa Cargo as a SaaS customer, benefitting from our industry leading iCargo platform hosted in our world class data centres. Lufthansa Cargo’s selection of IBS Software is testament to our excellent track record of iCAP delivery for the past seven years,and our commitment to consistently deliver value to our customers”, said Ashok Rajan, SVP & Head of Airline Cargo Services, IBS Software.

About IBS Software

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality segments. IBS’s solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management, making it the enterprise with the widest range of offerings for the aviation industry. IBS also runs Demand Gateway – the world’s largest distribution network for leisure hotels. For the tour and cruise industry, IBS provides a comprehensive guest centric, digital platform that covers onshore, online, and onboard solutions for the modern tour and cruise provider. IBS is a Blackstone company and operates from 11 offices across the world.

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